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Frequently Asked Questions

Purchasing

What does my purchase include?
All purchases come with six months of road-tax, a five-year warranty, and an acquired cars membership.
When do I need to make the balance payment?
The balance payment will be required immediately prior to taking ownership of the car.
Can we request for unique specifications
Yes, if we do not have the car you want in-stock, we will do our best to find the car that best meet your requirements.
How have you obtained competitive prices?
We have obtained competive prices for you by streamling the car import process and by charging what we believe to be fair margins on your purchase.

Warranty

How long is the warranty coverage on my car?
Our warranty covers the car for 5 years with unlimited miles from when you take delivery, up to the value of your car.
What does your warranty cover?
Our warranty covers all issues not related to normal wear and tear, so your purchase can be worry-free.

Deposit

How much deposit is required upon confirmation?
The deposit collected for each car is 9% of the total car price or $15,000, whichever is higher.
Where are our deposits held?
Your deposits will be held in escrow by a third-party until the car is delivered.
Which escrow company will be protecting our deposits?
United Overseas Bank (uob.com.sg) Singapore will provide our customers with escrow services. The funds kept in the escrow account will be released to us only after you have received the car.

Insurance and Financing

Do you help with financing and insurance?
Yes, we partner with leading banks and insurance companies to obtain competitive rates for our clients.
Do I need to buy vehicle insurance before I drive the car?
It is illegal to drive a car in Singapore without a car insurance. You need to at least cover other people's (third party) injury or death from the use of the car.
What factors affect my insurance premium?
The factors that affect your insurance premium are: car age, engine capacity, the distances you drive annually, the sum insured, the make and model of the car, the driver, and your no-claims discount.
What are typical financing terms?
According to regulatory requirements, financial institutions can lend up to 60% of the value of the car and for a duration of no more than seven years.

Delivery

How long does it take to receive delivery of my car?
For cars in-stock, you can receive the car within one to two weeks. For cars that we have specially ordered for you, 95% of deliveries are completed within three months
How often will I be provided with an update on my car?
We will update you weekly on the progress of your delivery.

Customs

What are the relevant costs for cars in Singapore?
The relevant car costs in Singapore are the Open Market Value (OMV), Registration Fee (RF), Additional Registration Fee (ARF), Quota Premium for a Certificate of Entitlement (COE), Road Tax, Excise Duty, Goods and Services Tax (GST), Emission Surcharges under the Vehicular Emissions Scheme, Used Car Surcharge (if any), Special Tax (for Diesel or Diesel-CNG cars) and the Electric Vehicle Early Adoption Incentive (from 1 January 2021). For more information, you may visit https://www.onemotoring.com.sg/content/dam/onemotoring/Buying/Car_Cost_Update/Car_Cost_Update.pdf
What is the Certificate of Entitlement (COE)?
COE is the "license" to own and use a car in Singapore.
How long can I use the COE for?
Each Certificate of Entitlement can be used to drive the car for 10 years. After 10 years, you can extend the COE by paying for another 5 or 10 year COE. Alternatively, you can deregister your vehicle.
How is road tax calculated in Singapore?
You can use the road tax calculator to calculate the road tax on your car, which is calculated depending on the engine capacity, age, normal/red plate and fuel type. (https://vrl.lta.gov.sg/lta/vrl/action/pubfunc?ID=EnquireRoadTaxByEngCap)

Regulations

What is the CASETrust accreditation for motoring business?
The CASETrust accreditation is awarded by the Consumer Assocation of Singapore. The car dealer would need to demonstrate clear fee policies, well-defined business practices and systems and well-trained personnel before the accreditation is awarded. In addition, all CASETrust accredited business have purchased an insurance bond of $50,000 to resolve any genuine customer disputes.

About Us

How can I contact you?
You can contact us on Whatsapp at +65 97346989 or by email at hello@acquiredcars.com.
Where are your offices?
Our offices are located at Suntec Tower One, #20-02A. Please feel free to visit us anytime from 10am to 6pm by appointment.

Membership

What are the benefits of an acquired cars membership?
An acquired cars memberships provides you access to our concierge for any car-related queries (e.g., servicing). In addition, invitations to special car-related events (e.g., Racing in Sepang) will be offered year-round.